FAQ

We are here for you

Your satisfaction is important to us. We are here to ensure your journey of finding the products that you need, whether it is for your dream space or a gift to loved one, we are here to help. 

You can reach us via email at support@studio3sixty5.com or live chat link 7 days a week from 9am - 5pm pacific time. 

 

FAQ

Product Information & Ordering

How do I place an order?

You can browse through our website and select the department that you like. Once you find a product you want to purchase. Just select the quantity and product option presented (if any). You then select Add to Cart. At this point, you can either continue to browse and shop or checkout. If you select check out, you will be prompt to create an account and provide your credit card to purchase the item.

I tried to order for an item that is sold out. Will it be available again?

Our inventory on the site is updated periodically. If an item is currently out of stock it will be replenished. Please contact support@studio3sixty5.com and they will inform you as to when the item is available for purchase.

Do you offer a guarantee or warranty on your products?

We do have a 30-day guarantee against Manufacturer Defects. Returns are only accepted with approval from Studio 3Sixty5.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover. We also support Apple Pay and Google Pay for expedite checkout process.

I have an additional question regarding a product or service on your site? Is there anyone I can call to address these questions?

Our friendly and knowledgeable customer service team is ready to assist you with any questions you may have regarding Studio 3Sixty5 products and services. In addition, wea provide chat support and email support at support@studio3sixty5.com 7 days a week.

 

Buy Now Pay Later Payment

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

What if I make a return on a purchase made through Installments with Shop Pay?

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

  • A smaller payment balance on the final payment
  • Less future payments on the remaining loan balance

If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

Shipping Policy

All items are shipped to 48 states and to Alaska, Hawaii and US Territories. See details in our FAQ. 

How much will shipping cost?

Each order varies. Once you place the item in your cart you will be able to see all applicable shipping charges. We offer free shipping for order over $79.

I placed an order today. When will my new items arrive?

From the moment your order will take 3-5 business days to be processed and take another 5-7 business days for it to arrive at the designated address within the United States.

I'm not going to be in the delivery location on delivery day. Do I have to sign for my package?

Parcel orders via FedEx, UPS and USPS are usually delivered without a signature. 

 

Returns

Please refer to our return policy for further details.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@studio3sixty5.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless it is a manufacturer defect.

You can always contact us for any return question at returns@studio3sixty5.com.